Frequently Asked Questions
Clear answers for planning your Galapagos journey.
What types of tours and cruises do you offer?
We offer land-based packages, naturalist and diving cruises, and day tours from Santa Cruz, Isabela and San Cristóbal.
How far in advance should I book?
For peak seasons, book several months ahead. If you travel within 45 days, contact us first so we can confirm current space.
What's included in the price?
Inclusions vary by package or tour. Each itinerary lists accommodation, transfers, excursions, guides, equipment and specified meals.
Can I customize or combine packages?
Yes. Our local team can adapt activities, hotel categories and logistics around your dates and interests.
What languages do guides speak?
Most departures include Spanish- and English-speaking certified naturalist guides. Other languages may be requested.
What wildlife can I expect to see?
Wildlife varies by island and season, but may include giant tortoises, marine iguanas, sea lions, turtles, rays, sharks and seabirds.
What should I bring?
Bring sun protection, comfortable walking shoes, a reusable water bottle, light layers, swimwear and any personal medication.
When will I receive confirmation?
We review availability first and send complete booking information before payment.
What is the cancellation policy?
Conditions vary by service and supplier. We provide the applicable terms before you confirm your booking.